Shipping policy

 

How much will it cost to ship my order?

The best way to see the total shipping cost is to place the items in your shopping cart as if placing a real order. You don’t have to go through with the payment to see the cost. If you aren’t ready to make your purchase, you can simply delete the order.

 

How long will it take for my package to arrive?

Within the domestic USA, orders usually take 2-10 days to arrive once shipped from Kauai, Hawaii.

 

Within Canada, orders usually take 2-13 business days. For example, a package sent Canada Post Expedited may take 5 days to get to Vancouver, BC, and another package sent by the same service will take 13 days to get to Iqaluit, Nunavut.

International orders are taken conditionally by special request and take 10-30 business days, but may be delayed at the border of the destination country as they go through customs.

Please note shipping time is independent from hand made production time.

 

Where will you ship?

We ship within the 50 US states and do make special exceptions to ship worldwide by request.

 

Are there countries you cannot ship to?

Yes, there are.You can keep yourself up to date on destination restrictions on the USPS and Canada Post web sites.

https://www.canadapost.ca/cpo/mc/personal/productsservices/send/isms.jsf

https://about.usps.com/publications/pub699/pub699_tech_017.htm

If you want to check on shipping to a particular location, and can’t find the answer with the postal service, please feel free to contact us.

Can I upgrade to faster service?

Yes, Please contact us at kauaichristiesart@icloud.com for original art work, art prints or gifts within 24 hours of your order and we'll look into your options.

We usually use USPS or UPS for our shipping. If you have a preference please contact us at time of order.

Please note that international and US orders shipped by courier may be subject to duties, fees or taxes levied by the destination country and/or shipping company. Christie Marie Art and/ or Art of Where are not responsible for these additional charges. To find out what the possible fees are, please contact the local postal service or customs agency.

 

Will my order have a tracking number?

Most Canada and all US bound orders will have tracking. You will receive a shipping notification when your order has been shipped, which will include the tracking number, if applicable.

For orders valued under $100, you can choose to ship with tracking for an extra fee or without tracking. You will see the option to Add tracking upgrade when you checkout. This option is not available for integrations. If you want to add tracking to an order coming to us by an integration, please contact us.

International orders valued at or over $100 will be shipped with tracking automatically. Depending on the value of the order, it may be shipped with USPS or a courier, such as DHL.

Please note that international orders may be subject to duties, fees or taxes levied by the destination country and/or shipping company. Christie Marie Art and / or Art of Where are not responsible for these additional charges. To find out what the possible fees are, please contact the local postal service or customs agency.

 

Can I pick up my order from one of the three shipping locations if I live close to one?

Yes!

Original pieces of art you may pick them up directly from the artist at her studio in Lihue, Hawaii.  Please email Christie Marie at KauaiChristiesArt@icloud.com at time of purchase for available times and dates for pick up.  (Conditions apply for available in town pick ups due to travel -requested times and dates.) 

 

Printed luxury items such as Bags, purses and scarfs  can be picked up at the studios in Montreal, Quebec, Canada and from Champlain, New York in the USA. Select “Pick Up” when checking out. We’ll send you an email notification when your order is ready. You are welcome to come pick it up Monday through Friday, between 10am and 5pm. Please have your order number on hand, as this is how we find your order and mark it as picked up. Please note we are closed on all national and provincial holidays. 

 

I received my tracking number, but when I check it, there are no updates. Why?

Please allow 24-48 hours for tracking to update after you receive your shipping notification. If you see no movement after that, please contact us at info@artofwhere.com for luxury printed product and ChristieMarieArt for original art with your order number and we'll look into it for you!

 

 

I haven't received my order, and it's been sooooooo loooooooong! Why?

First step; if you have a tracking number, have you checked it? Make sure you check that out before contacting us, you may find your answer!

Let us know within 10 business days of the ship date if you haven’t received your package in the USA or Canada. If the package was going to an international destination, please contact us within 15 days from the ship date, so we can best advise you based on the destination.

Investigating a lost package can take 5-10 business days.

Tracking indicates my order was delivered, but it hasn’t been received.

Please verify that the address entered for the order is correct, and contact your local postal service as they may have additional delivery information available. The item may have been left for pick up at the post office.

Once the order has been transferred over to the shipping service it is their responsibility. Christie Marie Art and Art of Where are not responsible for packages not received, that are marked as delivered at the address entered on the order.

 

Will there be an invoice or packing slip included in my package?

We do not include invoices or packing slips for most orders. You will receive a shipping confirmation with a detailed list of what has shipped.

 

The wrong address was entered for my order. What do I do?

If your order hasn’t shipped, no problem! Please send the correct address and order number to ChristieMarieArt@icloud.com for original art pieces and info@artofwhere.com for luxury printed items and we’ll update the order for you!

If the wrong address was entered and the order has already shipped, we can’t change the address or redirect the package. Undeliverable Canadian orders will be returned to our studio, and US/International orders will be returned to one of our US post office boxes. You will be notified when we have received the order back. You must then confirm the correct shipping address and the re-shipping charge. We will resend the order and you’ll receive a new tracking number, if applicable.

 

My order was returned to sender. What do I do?

This happens for various reasons, among them being an incorrect address, the order was at the post office and was never picked up, or the order was refused/returned by the receiver. In these cases, please contact us for original art peices at ChristieMarieArt@icloud.com and luxury printed product at info@artofwhere.com with the order number and we'll work with you to resolve the issue. If the order is to be resent, the shipping costs are to be assumed by you.

 

My order was shipped by courier, but I don’t want to pay additional fees so I refused it. Can it be re-shipped by a different method?

No. We are obliged to send high value orders within the US, Canada and to international destinations by courier. If the package arrives and you are asked to pay fees/duties/taxes, it is your responsibility. If you choose not to accept the package, it will be considered abandoned meaning it will not be returned to us and cannot be resent.